Communicate your way to better guest service and bigger profits!

Your ability to influence guests during their holiday at your resort is often the difference between satisfaction and dissatisfaction; between profit and loss.

Desktop research suggests that the average family have a budget of between £750 and £1500 that they are prepared to spend on holiday. Your resort has an opportunity to win the majority of this budget.

The key to winning this spend is the frequency and type of communication that you extend to your guest.

Nowadays resort guests are all too familiar with the traditional Information Pack given to them on arrival and the Welcome Meeting held on the second day of their stay with you.

Even if your guests do take 30 minutes to read your Information Pack and attend your Welcome Meeting, as soon as their holiday kicks in their focus on what your resort has to offer can soon be forgotten amongst a sea of other opportunities, distractions and general pursuit of a good time.

The answer to your resort communication challenge is GuestComms.

GuestComms harnesses mobile phone SMS technology, one of the most popular and heavily used communication mechanisms known to humankind. Research reveals that high percentages of Europeans carry a mobile phone and that SMS technology is typically used by 90% of these users.

It is also an acknowledged fact that mobile phone SMS messages carry a virtual 100% read rate.

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